RIPOFF HAS had numerous complaints and UTAH, CA, and some other states have banned them, and did a class action against them and won.
I am from WI. and will be following up with our Attorney General, but in Nov. 2009, there was a nationwide class action in which they agreed to refund $1200 of whatever you spent. I only found out 2 days before the deadline and did not get to join the lawsuit.
BUT, then they wrote to RIPOFF, which was published, and RIPOFF gave them a good rating based on their concerns and attempts to resolve these matters.
I have a very lengthy war story, and had a difficult time getting my web site built, so I contacted the President, and I thought we were on track to getting our web site up. But 6 months and many conversations, all of which are recorded, except for the guy who was appointed by the Pres. to help me. When I call in, no one knows what I am talking about and try to charge me more money. Then when I insist they talk to the head of Customer Service, and he says, yes, I am right, and I should be set up with my web designer. WHAT A MICKEY MOUSE RUN-A- ROUND.
I finally decided to build my own web site. Never did before; however, it was easy … I am computer literate and am even able to repair many of our computer problems.
I am a college graduate with 2 degrees, graduating with honors.
I have run my own full C corporation for 37 years with not one problem which I am very proud of.
I want to retire and I knew this would take time for people to find us and that I would have lots of work to do, but did not anticipate that it would take 2 years and my building my own site.
After I built it and sent it by PDF, the only way to handle large documents, They could not copy and paste. So, I spent almost 2-1/2 to 3 weeks emailing sentence by sentence, picture by picture, icon by icon one at a time.
When the site was finally built, there were problems, it looked horrible and did not even fill the page. I only had ONE (1) time to make corrections. That is ridiculous.
The programmer (I do not believe a true programmer, as they use templates) got some of my changes made, but left out others. I then spent 2 months calling, and using the chat line to find out how to get into the backend of my web site so I could make corrections and upload our merchandise. No one in customer service nor on the chat site were on the same wave length, and the programmer did not send me the information I needed. YES, thru sheer determination, I have gotten the info. needed to work on my site and set it up right.
I haven’t had time, as my husband was close to death and spent 3 weeks in the hospital and I, of course, spent every day there, only to return to my office to find over 2000 emails and details to handle with my other business.
I was ready to hang up my shingle and devote my time to this web site, but will not do so until I see how it goes.
ALSO be careful and check out the wholesalers and drop shippers. I did not realize until I read all these articles that many of them are ripping people off right and left.

One of the business recovery services call provided also a sucker list of testimonials of refund they get. Do not be fooled by such references.